Shipping policy

Shipping Origin & Processing Times

All items are carefully crafted and dispatched from Jakarta, Indonesia

Domestic Orders (Indonesia):

Preparation takes 3–5 business days before shipment dispatch.

International Orders (Singapore, Malaysia, Australia):

Preparation takes up to 1 week (7 days) before shipment dispatch.

Rush Orders:

If you need your order shipped faster, please contact us before placing your purchase via email or send us a direct message on Instagram for a faster response.

International Shipping Rates:

For international buyers, please contact us for more information on shipping costs prior to ordering.
Customs & Duties:

International buyers are responsible for any local customs fees, import taxes, or duties levied by their destination country.

Shipping, Breakage & Courier Liability

We pack every order as securely as possible to minimize the possibility of broken items during shipment. We will provide a picture before we pack your items if you request one.

Courier Responsibility:

 Once your package is handed over to the courier, Svaja Studio is not responsible or liable for any breakage, loss, or damage during shipment. Shipping carriers do not offer insurance coverage for fragile ceramic breakages.

Courier Claims: Any claims regarding damage and lost of item in transit must be made directly to the courier service.

Mandatory Unboxing Video Requirement
To be able to submit or claim any complaints to the courier, you must provide a video of the package opening.

Video Requirements:

 1. The video must start before the outer packaging or tape is opened.
 2. The shipping label and tracking info must be clearly visible.
 3. The video must show the continuous, uninterrupted unboxing process without any edits, cuts, or pauses.
⚠️ Important:

Without an uninterrupted unboxing video, complaints cannot be evaluated and we will be unable to assist with courier claims.